Diseño de un manual de políticas y procedimientos para una empresa comercializadora de aluminio y vidrio en la ciudad de Guayaquil.

Abstract

This thesis project aimed to design a manual of functions, policies, and procedures for an aluminum and glass trading company, with the goal of strengthening its administrative management. The research was undertaken due to the lack of formal documentation governing staff activities, which resulted in duplication of functions, deficiencies in internal communication, and weaknesses in administrative and financial processes. The methodology employed was descriptive and applied, utilizing data collection techniques such as interviews, checklists, and document review, which allowed for a diagnosis of the company's current situation. Based on the results obtained, a manual was developed that includes institutional policies, procedures for key areas, and a detailed job description for each position, complemented by flowcharts to facilitate process understanding. Additionally, an organizational chart structured by departments was designed to contribute to better coordination and a clearer definition of responsibilities. The proposed solution constitutes a fundamental administrative tool that will allow the aluminum and glass trading company to improve its organizational performance, reduce operational and financial risks, and lay a solid foundation for its growth and sustainability in the market.