Influencia del grado de conocimiento del proceso de atención odontológica en clínica UCSG A-2017.

Abstract

Introduction: This study is to evaluate the degree of patient knowledge about the dental care process in the UCSG clinic and how it influences the medical care received and thus qualify the attention we are giving our patients Materials and methods: This research is descriptive and cross-sectional, on 300 surveys, carried out on patients treated within the UCSG dental clinic semester A-2017. Results: A total of 300 patients from the UCSG clinic were interviewed. Of these, 54.33% of the women had the greatest influence, 58.33% did not take vital signs to the patients, almost 100% explained their diagnosis and treatment, on the other hand 50.66% had no knowledge about informed consent, dental care with 52% as excellent, the most relevant rights were treatment with dignity with 85.33% followed by quality of care with 48.66%, care was considered as timely with a 90% and to finish the follow-up of the process of entry as a patient of the UCSG with 98%. Conclusion: The care given at UCSG was rated by patients as excellent. Many of them reported knowing their diagnosis, their treatment and felt very comfortable and comfortable with the treatment offered in the dental clinic. Similarly, they also referred to having knowledge of the protocol to follow regarding patient registration and obtaining their folder.