Diseño de los procesos de la compañía Telenetcorp S.A. para el mejoramiento de la gestión del servicio al cliente.

Abstract

The purpose of this research is to provide real and reliable information about the general management that service companies have in Ecuador, focusing on the processes carried out by the company TELENETCORP S.A. In developing the research, it was possible to verify that the company presents many internal shortcomings, from its most basic processes to the fundamental ones to achieve the business objectives. When noticing these problems, it was possible to crystallize this proposal, which in a few words includes, to determine a current diagnosis, which provides us with the real problems it presents, in order to manage strategies that help the company in improving its processes, services and t herefore the quality of services rendered to the public. This research will include terms and information pertinent to the topic under development, so that it is better understood by the readers and, in turn, also a verifiable physical sustenance, that guarantees the realization of the same, as own.