Propuesta de diseño para la implementación del departamento de talento humano para el crecimiento empresarial de la estación de servicio San Francisco del cantón Milagro.

Abstract

The development of this work focused on a design proposal for the implementation of the human talent department for the business growth of the service station San Francisco in Milagro City, because there are too many problems that are reducing the normal performance of employees, including this the deficient administrative and operational processes that lead to the lack of coordination of the different processes inherent to the company's activities, a situation that creates an unpleasant environment and consequently influences the performance of the workers, which is reflected in the financial performance of the gas station. The reason for which the respective objectives were established, the same ones that were fulfilled, which allowed to base all the work. As the universe of study was the workers who were applied a survey, a tool that collected suitable information that allowed to strengthen the proposal, in which the design of the respective profiles of competencies of the positions held by the company, elaborate function manuals that help define the tasks and responsibili ties of human talent, design a structural organization chart and a cash flow to demonstrate the expenses incurred with the implementation of this department. In this way it was concluded with the proposed project.