Evaluación del nivel de estrés en el personal administrativo de la Facultad de Ciencias Administrativas Universidad de Guayaquil según la escala de la OIT-OMS.

Abstract

At present, stress is considered a health problem according to the World Health Organization (WHO), in this work it is made known the occupational conditions that imply its potential existence, its presence in other countries and the effects it has caused in the business field. The objective of this research is to assess the level of stress in the administrative staff of the Faculty of Administrative Sciences of the University of Guayaquil. The methodology is of a descriptive type, with a quantitative approach, using as an instrument of information collection the questionnaire of work stress validated by the ILO and WHO, the study population is made up of 284 people, and the sample for the research is 163 officials. The results obtained from the surveys confirm the presence of a high level of stress in the administrative staff of the Faculty, which was validated according to the ILO scale of table five of chapter three of the present investigation. To check the hypothesis, the extraction and calculation of the mean of each response was carried out in such a way as to determine the level of stress being the result of the stress level of the respondents 153,05. An improvement plan based on cooperation and teamwork is proposed, which will be developed together with a psychosocial risk prevention program, in order to create a preventive culture and thus obtain better results at the organizational level. Finally the conclusions and recommendations are presented.