Incidencia de la satisfacción laboral en la productividad en las organizaciones. Caso de estudio de empresas de telecomunicaciones en la ciudad de Guayaquil.

Abstract

It can be considered that in the present investigation the most relevantaspects related to the subject of study have been developed, which is the incidence of productivity satisfaction in telecommunications organizations. For this, the Macro and Micro aspects of the variables identifiedas independent and dependent were considered. The formulation of the problem, its antecedents and its contextualization in the telecommunication environment were made regarding the service provided by the customer service staff and their business performance in the city of Guayaquil. We determinedthe general and specific objective of the study, its justification, the approach of the hypotheses, the limitations and delimitations of the research that are related to the environment and place where such a study will be made. In the theoretical framework conceptualizations and the main theories about labor satisfaction were developed, such as Herzberg's Bifactor theory, Maslow's hierarchy of needs, Victor Vroom's theories, Adams's theory of equity, and the Expectations Model of Porter-Lawler. In the same way we studied Productivity, the types of productivity, the factors that generate productivity and the development of productivity in companies. The referential framework of scientific studies already developed on the subject and its legal framework. In the methodology the inductive-deductive was used, the techniques and instruments used are the survey and interview. The data obtained were tabulated and processed, whose results were analyzed through tables and statistical programs that determined the hypothesis. In the end, the pertinent conclusions and recommendations were elaborated.