Propuesta de re-diseño de los procesos del departamento de talento humano para mejorar la competitividad de la Empresa Nirsa.

Abstract

Globalization, the development of information technology, unbridled competition, customers, total quality and the need for competitiveness, make the function of human talent departments change significantly over time and even more so in this new global dynamic; previously the human talent departments were focused on exclusive functions, such as hiring, payroll and benefits; But now companies begin to understand the positive impact of having a team of qualified employees, committed and involved with the goals of the organization. Currently organizations are aware of the importance of hiring staff, according to the potential that projects in their personality, without neglecting their experience; in order to provide adequate training and execute programs to address the performance and development of their skills. The company NIRSA, adheres to this new way of working of the department of human talent and proposes the re-design of the processes of the department of human talent to improve its competitiveness within the national and international market. Conducting a study through direct observations, surveys and interviews with its staff in relation to the processes applied by the human talent department and the results marked on the competitiveness of the company, obtaining as results the need to improve certain processes and accepting the re-design proposal.