Evaluación del nivel de satisfacción del usuario externo con relación a la calidad de atención en el Seguro Social Campesino de la provincia de El Oro.

Abstract

At present, the concepts of quality and satisfaction are the object of great debate in health research, especially in those aspects related to quality, satisfaction and value. The present work is part of this line and analyzes the causal relationships of quality essentially in public health establishments with the satisfaction of patients. The general objective is to determine the factors that intervene in the satisfaction of the external users of the health services of the Rural Social Security through the analysis of the perception of the service received in the medical dispensaries of the province of El Oro.The methodology used is of a quantitative, descriptive and field type. The sources and techniques for collecting the information were primary. The variables and the situation were described as they were found, allowing the realization of the correlations to determine those variables that have the highest incidence in terms of the satisfaction of the users of the health clinics. The research was also cross- sectional where the factors that affect the perception of satisfaction in a given period of time were recognized. In this way, the results obtained show that users perceive as satisfactory those aspects related to the well - being and management of the health centers, another important factor being the waiting time and the attention received from both the medical staff, the nursing staff and the deal in general with all the servers.