Análisis del proceso de compras para diseñar una propuesta de indicadores de gestión que permita mejorar los procesos del área de compras.

Abstract

The main objective of this research project is to evaluate the current state of the purchasing processes in a packaging manufacturing company, with the purpose of proposing management indicators that are aligned with the business, that generate relevant information that contributes to the continuous improvement of the process. The fulfillment of the general objective raised has been possible thanks to review of information related to the problem presented in the company under study, to the search of theories related to the purchasing process and management indicators, with the application of a qualitative research approach and quantitative, through exploratory and descriptive research. The application of methodologies began with the analysis of the current process, through surveys to collaborators of the company under study and its suppliers. The results of the surveys showed the lack of indicators to measure and control acquisitions, this led to theory research and methodologies of indicators in order to propose the proposal, which consists of the design of management indicators that measure efficiency, effectiveness and profitability of the purchasing process. Once the proposal has been drafted, the company will be provided with a set of indicators that will generate relevant and credible statistical information so that its executives can make decisions based on real facts and data that indicate precisely in which parts of the process continuous improvement to the procedures should be applied. make them more efficient and reliable. This will guarantee sustainability to the company under study in the market and over time.