Análisis del servicio de la Jefatura de Rentas y Tributación del Gobierno Autónomo Descentralizado del cantón Cuenca desde la perspectiva del servidor público.

Abstract

The present essay has as an approach the analysis of the perspective of the service provided by the Unit of the Head of Revenue and Taxation of the Municipality of Cuenca from the internal scope of the institution starting from the public employee in front of the high number of claims by the taxpayer and tax procedures, which fluctuates between 40 to 50 daily trades according to the Quipux government system, plus the daily attention given to the client in front of each of their doubts or concerns, which is why the way is sought to improve processes through the systematization of tax procedures, better known as on-line service, in order to provide the taxpayer with timely and efficient attention and in turn this leads to a reduction in the workload of the public servant he works in the aforementioned municipal department, as well as saving material resources, time and because not of personnel; However, it is important to highlight that thanks to the collaboration and knowledge of this work team it has been possible to give attention and solution to each of the procedures addressed to this municipal unit in a timely manner.