Implementación de un sistema de chatbot para la atención de consultas de información a través de las redes sociales de las Carreras de Ingeniería en Sistemas Computacionales y Computación de la Universidad Católica de Santiago de Guayaquil.

Abstract

Systems Engineering and Computer Engineering of Engineering school students ask for questions about the different kinds of administrative processes and they do it by themselves in the school building or by email, without counting on a tool that optimize those processes and speed up those transactions, making good uses of the new technologies. That’s why this investigation was made for, with the porpoise to implement a chatbot system for the attendance of the common questions through the different social networks of the career, this investigation uses mixed approach making the information research with interviews and quizzes to the administrative personal of the mentioned careers; as a result the access ways of communications to be informed about admissions, transactions y request model letters. It concludes that the chatbot tool was converted in a needed instrument for processes optimization through the social networks, being easy to manage.