Propuesta de un sistema de gestión de calidad en el departamento de servicio técnico de la empresa ABC S.A.

Abstract

Analysis of the implementation of a quality management system in the technical service department in the company ABC SA, developed based on probabilistic methodology, breakdown of ISO 9001: 2015 standards and data collection through surveys of internal and external customers to determine the benefits and costs incurred by the institution by not having quality management standards. Research with emphasis to the department of technical service and to its study based on external and internal appreciations by the clients and departments that surround the area. Study completed based on cost - benefit analysis of the factors that affect this research, obtained through tools obtained through the career.