Calidad de los servicios obstétricos y su relación con la satisfacción del control prenatal en Centro de Salud Venus del Río Quevedo.

Abstract

The quality of prenatal care in pregnant women is a priority for the World Health Organization to reduce the number of child deaths as well as that of the mother. The purpose of this research work is to determine the relationship between the quality of obstetric services and the satisfaction of expectant mothers to design an improvement plan. The respective literature review was carried out and the Servqhos questionnaire was adapted to the quality and satisfaction of the pregnant women of the Venus del Río Health Center. The methodology applied is based on exploratory quantitative research. In addition, 230 surveys were conducted. Once the information was collected, it can be seen that the descriptive statistics showed the following results: empathy represented by waiting time 35.7%, punctuality 39.6% and comprehension 49.8%, values are found in an average of 30 and 40%, aspect to consider that they should be improved. Finally, the validation of the questionnaire using the Cronbach's Alpha was 0.817 and the KMO of 0.903.