La comunicación interpersonal hospitalaria como herramienta para la satisfacción del usuario.

Abstract

Interpersonal hospital communication is a basic system in the field of health because it helps doctors to interact with clients to offer a high quality service. The general objective was to determine the role of interpersonal communication in the satisfaction of the user, through a questionnaire with the purpose of carrying out a communication strategy. The methodology of the work had a quantitative, descriptive and correlational approach. Regarding the research tool that was used, this was the survey, with a sample of 196 patients. The people indicated that they were satisfied with the service provided by the IESS Milagro Hospital doctor. It was possible to demonstrate by means of Pearson's correlation coefficient that there is a relationship between interpersonal communication and satisfaction. The proposal of this project consisted in developing interpersonal communication skills in health professionals to achieve adequate satisfaction in patients and hospital users. The hypothesis of this project was verified that an adequate interpersonal communication improves the satisfaction of the users.