Diagnóstico del modelo de gestión por procesos y propuesta de un plan de mejoras para la Microempresa Luis Felipe en la ciudad de Machala.

Abstract

The family micro-enterprise of blacksmithing and locksmith Luis Felipe, has more than 25 years in the market of the city of Machala, province of El Oro; its growth lies in the quality of the final product delivered to the customer, which has differentiated it from the competition. However, due to the demands of the market, the appearance of new competitors and, above all, the current empirical management in the Luis Felipe workshop, have caused the workshop to stop serving the total number of orders entering the business. The objective of this work is to identify the shortcomings of the internal processes of the workshop and to suggest recommendations by means of the diagnosis of the current business situation using the descriptive, documentary and field research techniques to know the most relevant internal flows of the workshop. Similarly, through interviews conducted with the workshop workers, the profiles, aspirations, most recurrent problems, strengths and weaknesses of the workshop and of the surveys made to the most recurrent clients were identified; It was determined that it is necessary to propose an improvement plan for internal processes, establish the manual of functions, propose a new work organization chart and redefine the strategic plan, all in order to make each of the business activities more efficient, optimizing the operative resources and, at the same time, linking the administrative processes to the fulfillment of the objectives and goals of the company.