Modelo de gestión para mejorar el funcionamiento de la atención de enfermería en relación con la satisfacción de los usuarios del servicio de hospitalización Hospital Básico Durán.

Abstract

Nursing care is the care that the team of nurses of a hospital offers to patients, it is important to emphasize that the care activity that a nurse provides to people has to be characterized by reflecting high quality indexes, since of that way will be satisfied without problems to patients. It must be stated that nursing care must be developed based on what the patient needs, therefore the person in charge must have scientific support through the clinical record. The objective of the research was to design a management model to improve the functioning of the care services of the nursing area of the Durán Basic Hospital. The methodology was developed based on the use of the descriptive, correlational scope, the quantitative approach, the survey was used for data collection and the sample was 139 patients. It was found that there are communication deficiencies between the nursing staff and the patients, although it is true that some of the nurses perform their function well, others have deficiencies in communication aspects, it was observed that the patient is not informed of his evolution and is not explains the process of care to be performed. Among the strategies proposed was training the nursing staff in aspects of interpersonal communication and patient satisfaction. It is concluded that nursing care has a positive impact on the satisfaction of hospitalized patients at the Basic Hospital of Durán.