Análisis del tiempo de espera y su relación en la satisfacción del paciente en el área de urgencias del Hospital del Día Norte IESS de Guayaquil.

Abstract

For the present study on the analysis in the waiting times and the satisfaction in the patients of the emergency area of the North Day Hospital in Guayaquil. The main objective for the realization of this project will be based on the urgent need to achieve and implement a new health system in the emergency area, which must be equitable, participatory and fair, ensuring that patients of the North Day Hospital in Guayaquil obtain an optimal service in this area. A descriptive investigation was proposed, which will be based on the inductive-deductive methodology. A descriptive study was proposed, the sample that was applied for the implementation of this methodology was of 385 patients and in the results obtained from this method it was possible to verify that 35% of the patients considered to regulate the attention received, 55% considered good, for 8% it was very good and only 3% considered the medical service received excellent, in this way it was pointed out that patients demand that they abide by their affiliate rights. In addition, it was evident that the encuetados ones demand improve the time of wait in the attention that receive, being possible the present proposal because it allowed to execute a "Model of Strategies" for the Hospital of the North Day, located in the Martha de Roldós, which served as a positive tool in waiting times for patient care in the Emergency Department.