Sistema de gestión de la calidad y su rol en la producción, propuesta de un modelo de gestión de la calidad para la empresa Maxtape para incrementar su productividad.

Abstract

The objective of this reserarch work is to determine the role that quality management systems have in the production and to propose a model to increase the productivity of the MAXTAPE Company. The research problem has as a starting point that the company does not have a quality management system in any of its processes, for which there is no waste control and no proper inventory management, since all the processes are they handle according to the need of the moment, being able to commit certain errors that could affect and compromise the quality of the final product. To propose an improvement in the quality management system, the theoretical and methodological aspects that elucidated the bases for the formulation of an action plan that had four strategies were analyzed: 1) development of distribution channels; 2) improvement in the operation processes; 3) customer loyalty plan; and 4) a monitoring and control plan, in order to have a set of processes, policies and indicators that guarantee a quality product at the end of the production processes within the company.