Evaluación de la calidad de la atención integral de salud a los pacientes hipertensos. Centro de Salud de Pascuales. Año 2018.

Abstract

Background: Worldwide, hypertension has a high incidence and its increasing prevalence is attributed to the increase in population, its aging and risk factors related to behavior, such as unhealthy diet, the harmful use of alcohol, inactivity physical, overweight or prolonged exposure to stress. The medical control of the protocolized management of hypertensive patients depends on several factors but it is closely related to the weaknesses of the health system, so the constant changes in the clinical guidelines and the role of the user in terms of the quality of care, They force the doctor to update themselves and improve the quality of their service. Materials and methods: the type of research is: observational, retrospective, crosssectional and descriptive that included hypetensive patients treated at the Pascuales Health Center with residence in the areas defined for postgraduate care. The main variables are: instruments for the adequate care and diagnosis, quality of the elaboration of the clinical history, compliance with the therapeutic protocol and user satisfaction. Results: The data obtained from a population of 150 reviewed records indicated that there is a knowledge of the protocol in a medium to high percentage of professionals; that the attention provided is good at 82.7% n = 124, regular at 14.7% n = 22; and bad by 2.7% n = 4. Conclusions: The quality of comprehensive care was analyzed using a percentage value for compliance with the 10 indicators; this is classified as good because of the high percentage achieved, but the need to adhere to the existing protocols is identified and thus achieves the quality that the health system establishes in its vision.