Estudio de cultura organizacional y satisfacción laboral de los colaboradores operativos en una empresa multinacional distribuidora de productos químicos en Guayaquil.

Abstract

The present is a descriptive study about the type of organizational culture and the level of job satisfaction in the operating area of a multinational company, distributor of chemical products in the city of Guayaquil. The population considered for the study is made up of 80 employees from the operational area. Two instruments and their adaptations were used to achieve the objective. The OCAI questionnaire was used, created by Cameron and Quinn (1999). The instrument has as a theoretical basis the Competency Values Model. The adapted version was used by Psychologist Jimena Cerpa Noya in 2018 in the city of Lima, Peru. The original Values Model in Competences of Cameron and Quinn (1999), explains four types of Organizational Culture: Adhocratic, Bureaucratic, Clan and Market, is composed of 24 items divided into 6 dimensions. For the measurement of Job Satisfaction, JL Meliá Questionnaire S21 / 26 was used (1998), the instrument is composed of 26 statements where it gives a general level: High, Medium, Low based on satisfaction with: Supervision and participation in the organization, Compensation and Benefits, intrinsic, Physical Environment, Quality of Production, Quantity of Production and Quality of Production. Detecting the type of Organizational Culture and the Level of Labor Satisfaction, is relevant for the company, it will allow us to know these variables in their current state in the collaborators, in order to elaborate strategies or action plans that increase or modify these dimensions to benefit the company and the collaborators.