Estudio de la relación entre los procesos administrativos aduaneros y su impacto la eficiencia operativa de las navieras en la ciudad de Guayaquil.

Abstract

This research project aims to analyze customs administrative processes and their relationship with operational efficiency in the shipping companies of Guayaquil. This objective is met, despite the fact that it was not possible to interview the amount of shipping companies that were initially proposed, which were 22; due to the lack of willingness of their employees. Two methods of analysis were used on this project, such as interviews and time series with projection, in order to know the time it takes to do the administrative processes and the quantity of TEUs to be transported. From the results, it was possible to conclude that the shipping companies have a positive perception about the operative efficiency; however, there are other actors that must also be considered for further research. It is worth mentioning that, despite the perception of certain interviewees; thanks to the analysis of time series it was corroborated that the quantity of TEUs that are transported has a linear projection that is increasing.