Análisis costo-beneficio para la creación del departamento de logística en la Compañía Finistcorp S.A.

Abstract

The present titration work consists of developing a cost-benefit analysis for the creation of the logistics department of the company Finistcorp S.A, a company that is dedicated to the commercialization and distribution of raw material that is ethyl alcohol and anhydrous alcohol for all uses. The main objective of this work is to know if the creation of this department is profitable for the company through a cost-benefit analysis. To achieve the general objective, four specific objectives are set: 1) Analyze the company's environment, 2) Carry out an internal diagnosis of the company, 3) Determine the improvement proposal for the creation of the logistics department, 4) Evaluate Financial feasibility. To achieve the stated objectives, it was necessary to use as observational methodology, analyze within the company the proper procedures for marketing and distribution of the merchandise until its final destination, determine the problems that exist during these activities and evaluate the different costs of the company. On the other hand, a survey was conducted of the clients that the company has, with the sole purpose of knowing what is the customer satisfaction related to the logistics that is currently maintained and a questionnaire to the Management and senior executives to perceive their knowledge in regarding the logistics of the company and the satisfaction of customers. The study showed that, with the creation of this new department, sales could improve and internally, logistics times would be improved, reducing current transaction costs and financial analysis of the cost benefit for the company. The creation of the new department determines its feasibility and profitability.