Impacto de la calidad en los servicios de la Unidad de Atención Ambulatoria Instituto Ecuatoriano de Seguridad Social del cantón Huaquillas. Propuesta de un plan de mejoras.

Abstract

The objective of this study was to determine the factors that affect the total quality of the services of the ambulatory care unit of the IESS of the Huaquillas canton. We investigated activities, procedures and assistance interventions in health care to analyze the internal and external situation of the unit, establish the types and study methods that allow us to elaborate a proposal for improvement. The methodology used was mixed, descriptive, cross-sectional, the survey, interview and observation were used as data collection instruments. The results revealed that there is a deficiency in terms of facilities and cleanliness, as well as a lack of handling of complaints and answers to patient's concerns. Based on this, an improvement plan is proposed to optimize the quality system and thus improve the quality of care.