Análisis de la gestión administrativa financiera y su relación con la calidad de la atención médica a los afiliados del Hospital Teodoro Maldonado Carbo.

Abstract

Nowadays, health is a vital right of human beings. The purpose of this study was to analyze the administrative financial management and its relationship with the quality of medical care to members of the Teodoro Maldonado Carbo Hospital (HTMC) in the city of Guayaquil. To this end, the questionnaire on the quality of Parasuraman's services and colleagues adapted to the topic and questions related to financial management were applied. For this, a pilot plan was carried out for 20 people and the questionnaire validation was 0.898. Then the questionnaire was applied to 388 patients who attend the HTMC outpatient area. For the internal consistency Cronbach's alpha was 0.885 while the KMO was 0.95. In addition, three factors were obtained with 78.41% of the variance explained. The results obtained in the evaluation of the quality of the service of the external consultation area were found that 64% of the patients are dissatisfied with the facilities of the area where they are attended. That is, the center does not have modern equipment due to the scarcity of resources allocated by the government. The proposal for this investigation consisted of carrying out three aspects of improvements and three improvement actions.