Análisis de la satisfacción laboral y calidad del servicio a los estudiantes por parte del área administrativa de la Universidad Metropolitana Sede Machala.

Abstract

The aim is to analyze the job satisfaction of the administrative staff of the Machala Headquarters Metropolitan University and its relationship with the perception of the quality of the students' service. Job satisfaction is important, due to its impact on personal and institutional development, growth and productivity, reflecting on the well-being and loyalty of students. It constitutes a quantitative, descriptive, correlational, non-experimental and limited investigation; where methods were used: statistical and deductive-inductive; the application of the survey technique with the use of the Likert Scales instrument; determining job satisfaction as an independent variable. For the analysis of the information, the Statistical Package for the Social Sciences Software (SPSS), version 9.0 for Windows was used, presenting the information obtained in statistical graphs, contingency tables, independence tests, Chi-square tests and a regression model multiple where the independent variable was job satisfaction and the dependent service quality. The results showed the existence of a positive and significant relationship between the variables when obtaining a p-value below the level of significance. The proposal is detailed with intervention strategies (integration, training, safety and hygiene at work, among others) that will improve the level of job satisfaction and the quality of the administrative service.