Calidad de atención en relación con la satisfacción del personal de enfermería del centro quirúrgico del Hospital General del Norte de Guayaquil - Los Ceibos.

Abstract

The objective of this project is to determine the satisfaction of the nursing staff in relation to the quality of nursing care in the surgical center of the General Hospital of the North of Guayaquil-Los Ceibos. This cross-descriptive study achieved the objective through a study of theories and the implementation of a survey of satisfaction of all staff and quality of care, through a set of quantitative variables; where the relationship of the variables was demonstrated. This research work allowed us to know the level of job satisfaction of the 61 professional nurses and 38 nursing assistants who are in this area of the hospital, and it was determined that the quality of care to the external user is directly related to the complacency of the staff. Subsequently, based on the results, a set of conclusions and recommendations were extracted that contribute to the understanding, analysis, elaboration and effective management of the work climate with espect to the quality of service; This allowed us to make a proposal based on the improvement of the work climate that aims to qualitatively improve the working and human conditions of the health teams.