Calidad de atención y la satisfacción de las usuarias del servicio de gineco-obstétrica del centro de Salud tipo C - Bastión Popular.

Abstract

The study as a central objective to determine the relationship between the quality of service and the user satisfaction of the patients in the gynecology - obstetrics area of the Bastion Popular Health Center. Theories of quality of service and quality of medical care were reviewed. A quantitative approach was chosen and a descriptive and correlational scope was determined. Surveys were applied to a sample of 182 patients chosen with a convenience sampling. The main findings reveal that patients feel satisfied with the services provided at the health center. In addition, all dimensions were significantly associated with satisfaction. The work ends with a proposal given by a program that identifies improvement opportunities.