Evaluación del modelo de gestión del Servicio de Rentas Internas para diseñar una propuesta de mejora a los indicadores de medición del Departamento Jurídico de la Zonal 4.

Abstract

This project analyzes the management model used by the Servicio de Rentas Internas (SRI) within your organization with respect to the measurement of resources and results of the Legal Department, with the general objective of making a proposal for improvement for measurement indicators used by the Legal Department of the SRI of Zonal four. For the evaluation and subsequent improvement design, three assessments were made: one at the level of the general theories developed for the implementation of measurement indicators within organizations, the second at the level of the procedures developed by the SRI for the creation and implementation of the management and measurement indicators that it currently uses, as well as an information gathering with the group of officials who work within the Department in order to gather the opinions and perceptions of those who are evaluated and measured through these indicators. In the results obtained from the investigation it is determined that the measurement indicators have fulfilled their objective with respect to the measurement of effectiveness, but have not measured the efficiency in the performance of the officials, much less the use of resources. The improvement proposal designed within this research project will allow the close and certain evaluation of the use of resources along with the physical and mental wear and tear that leads to obtaining the final products generated by the Legal Department.