Evaluación del grado de satisfacción en relación a la calidad de los servicios de salud por el seguro social campesino a los agricultores del cantón San Jacinto de Yaguachi.

Abstract

Currently, several concepts of quality and satisfaction are topics of great debate in health research, especially those related to quality and user satisfaction. This project was developed framed in research by different authors that allowed us to measure the variables related to the quality and satisfaction of users of public health services to establish the objective of assessing the degree of satisfaction in relation to the quality of health services provided by the Peasant Social Security to the farmers of the San Jacinto Canton of Yaguachi. The methodology applied was descriptive and correlational, with a quantitative approach, and was also developed as a cross-sectional field investigation. The results that were obtained allowed us to know that there are problems regarding the treatment of the doctor, the nurse and the dentist, in the same way there were deficiencies with respect to the information provided by the doctor and his way of answering the questions. Other aspects that reflected problems were the materials, appointment by Call Center and the equipment and facilities of the dispensary. It was identified that the organization does not have medicines or vitamins, so the total attention of the clinic is bad. It was concluded that users perceive as unsatisfactory those aspects related to quality care in health centers, the most relevant factors being the resolution capacity, the waiting time, the deficit of materials and supplies and the dignified treatment.