Propuesta de mejora de los procesos de alimentos y bebidas para la cafetería Boloncentro.

Abstract

This research paper called Proposal for improving processes food and drinks for Boloncentro cafeteria, aims to observe and analyze the daily activity of the establishment, in order to meet the production that takes place in the kitchen, making identify possible errors that would be appearing in the activity in its production, which is pursued with this work is to propose a solution for improving process quality within the establishment. an analysis of the areas of the cafeteria, taking into account staff in their daily activities and responsibilities to recognize if they have the right equipment that allows them to perform their work will be done. In Chapter I, will try everything related to the problem of study, background, equally, the objectives of the research will be presented, and it is addressed on Good Manufacturing Practices, quality processes are known which will be presented theoretical, reference, conceptual and legal framework of the investigation which consent deeper into the subject of study. In Chapter II, the methodology to be employed during the investigation, which the population and study sample will, the 5th s Euskalit as a tool and its adaptation in this work will be studied. Chapter III for the current state of the Boloncentro cafeteria was diagnosed with the application of the selected tool, allowing in Chapter IV.