Propuesta de mejora de procesos logísticos y de embalaje de una empresa bananera, estudio de caso empresa Exportgrid S.A.

Abstract

In the present study, the inconveniences of the logistic and packaging area of the Company “Exportgrid S.A” were analyzed, incurring customer satisfaction. In the present study, the inconveniences of the logistics and packaging area of the Company “Exportgrid S.A” were analyzed, incurring customer satisfaction. The methodology used is of an analytical-descriptive type with a mixed approach to the administrative and operational processes of the Company. To show the causes, the problem, the opportunities for improvement, the creation, the maintenance, the quality, the material, the interviews, the General Manager, the Logistics Area Manager. In addition, the proposals are shown with a new organization chart with the functions that the different positions of the logistics system of the Company must have, and the indicators to measure the immediate decisions at the moment when failures occur that prevent the development of activities within the Company. Finally, a design for the winery plant is proposed, which must meet the strategic objectives established in the Company.