Estudio de la demanda de servicios de salud ambulatoria en el hospital general IESS de Machala y su incidencia en la satisfacción de los usuarios.

Abstract

The demand for ambulatory health services is increasingly growing, however, health institutions do not grow in equal measure, which generates dissatisfaction in users and a loss of quality in care. The general objective of this research was to analyze the incidence of the demand for ambulatory health services in the IESS de Machala General Hospital in terms of user satisfaction. The applied methodology had a quantitative approach, with descriptive and correlational scope. The tool used was a survey of 384 social security affiliates who come to the General IESS Hospital in Machala. The results showed that the time for appointment is not prudential, there is a lack of coordination in scheduling appointments, there were problems with the treatment of professionals. The proposal focused on the training of staff on issues of quality of care and communication to the patient about where to go in case of any ailment. It was concluded that the demand for ambulatory health services has a significant impact on the satisfaction of the user of the General Hospital IESS de Machala.