Evaluación de la normativa ISO 9001-2015 en una prestadora externa que brinda servicios médicos - odontológico en la ciudad de Guayaquil - Ecuador.

Abstract

The purpose of this project is to evaluate the ISO 9001: 2015 regulation in an external provider that provides medical and dental services in the city of GuayaquilEcuador. A research methodology was established that allowed the adequate collection of information, which was comprised of a descriptive scope, quantitative approach, which provided greater veracity of the results, type of cross-sectional research. Surveys were applied to employees of the external Provider. The evaluation of the Quality Management System, allowed to demonstrate the need that the organization has in improving the identification of its context, operational control, planning of the processes and resources, identification of methods for the evaluation of performance and determining strategies that allow to grow and Innovate the service offered by the external provider. A plan was proposed to improve patient care service processes in the areas of medicine and dentistry, in order to comply with each of the requirements of the standard and achieve patient satisfaction.