Diseño del Balanced Scorecard para la producción de discos de empanadas aplicado en Laminados Industrial La Chilenita Laminchile S.A.

Abstract

The purpose of this titling work is to carry out the design of the Balanced Scorecard (BSC) to improve the production process at the Laminados Industrial La Chilenita Laminchile S.A. The sample obtained was 34 employees surveyed during the daytime and 18 respondents during the nighttime. The results were obtained through a mixed approach with quantitative and qualitative methodology. The structured questionnaire of the Harvard Business Review by the authors Bassi and McMurrer (2007),was used to measure the organizational culture variable of the collaborators in the production area, analyzing the results using Pearson's Chi Square model, from which significant values greater than 0.05 were obtained. To say that the null hypothesis is not rejected, which argues that the organizational culture has no impact on the performance of employees in the company's production area. It was pointed out that the main factor that affects the costs of the production area is waste, employee awareness and, in turn, process control. From this investigation it is recommended to structure a process for the management of waste generated from the distribution of the cuts and creating awareness among the employees of the high costs they represent for the production being reflected both in the usefulness of the organization and in the improvement proposals that can be implemented for their benefit.