Diseño y desarrollo de un sistema web de atención de requerimientos técnicos para el personal administrativo de la UCSG.

Abstract

For the attention of the IT requirements requested by the administrative staff of the Catholic University of Santiago de Guayaquil, the university needs a tool that allows it to carry out the control of the IT application records. For this, a help desk system was planted as a solution, which can be accessed using a PC. For the investigation the quantitative methodology will be considered, the waterfall model was chosen as the development methodology, the observations and interviews will be analyzed as methods of data collection, whatever the accomplishments to the staff of the technological development center and the faculty staff of medicine, for knowledge of the current process and its functional requirement. With the information obtained, the needs and functionalities were identified with the contact system and the user experience when using the pleasant sea system. The help desk system was designed and implemented on the web platform and finally the respective recommendations were made to improve its operation.