Diseño e implementación de una política de seguridad para una PYME. Caso de estudio : Empresa de servicios de Call Center.

Abstract

The present work Design and implementation of a security policy for an SME. Case study: Call Center services company aims to implement a security policy where it was defined to carry out control over access to the Internet that has the staff of the SME; For the gathering of information, an interview was made with the Manager of the company Spiritcom S.A, in which it was defined what parameters must be met to achieve the proposed objective. For this, we proceeded with the investigation of tools according to the requirements mentioned in the project analysis by installing a virtual machine mounted on a server with the selected software. The implementation carried out met the needs of the client and it was possible to improve the performance of their work team and met the objective proposed since the beginning of the project with the company Spiritcom S.A.