Reingeniería administrativa financiera y de servicios de la empresa dedicada al intercambio estudiantil a nivel internacional.

Abstract

The topic related to a process of administrative, financial and service reengineering in Forever Experience S.A. This is done due to the fact that there are serious inconveniences in the operational structure, which entails inconvenience in the field of customer services and even in the administrative and financial logistics process, the objective of this research is to propose improvements to the processes, analyzing the macro and micro factors that would affect the organization with a strategic operational plan that would result in increased profitability. The methodology applied is exploratory, non-experimental and descriptive, with a qualitative and quantitative approach, where tools such as the interview, survey and a focus group will be used. The results achieved directly affect the process of change and restructuring, taking into account the strategic operational planning applied within the areas mentioned. In conclusion, a partial reengineering is established in areas in question, where through a Balance Score Card, an operational program is established to pour the processes carried out, in addition to a strategic planning that links favorable results in profitability.