Análisis del clima organizacional y calidad de atención sanitaria del Hospital Básico Sigchos.

Abstract

The present research had the general objective of analyzing the organizational climate and the quality of health care using validated instruments to propose improvement strategies at the Sigchos Basic Hospital. The research methodology was composed of a quantitative approach, descriptive scope, non-experimental, cross-sectional. The tool used for the quality of health care was the questionnaire based on the SERVPERF model, while for organizational climate, the validated questionnaire was taken by Bustamante, Lapo and Grandón (2016), which was carried out on a sample of 113 employees and 366 patients. Among the most important results it was found that the collaborators do not provide an empathetic service to the users, in addition there are errors in the attention times and information records. The collaborators evidenced the absence of camaraderie between the collaborators, lack of communication and motivation from the managers. In the proposal, an improvement plan was presented, which includes communication strategies, staff motivation, an environment of trust and communication. This in order to improve the internal environment of the institution, and therefore contribute to a better service given to users.