Gestión administrativa que influye en la calidad de atención en salud al usuario del área de terapia de lenguaje del Centro de Docencia Asistencial de Tecnología Médica de la Universidad de Guayaquil.

Abstract

The objective of this work was to evaluate the influence of administrative management on the quality of user care in the language therapy area of the Center for Teaching Assistance of the University of Guayaquil, through the application of the SERVPERF model, for the development of A proposal for improvement. Therefore, it was necessary to use a research methodology with a quantitative approach, with a non-experimental design, as a technique the survey was used, consisting of a 22-item, five-dimensional instrument, which was applied to a total sample of 373 companions. The results allowed us to observe that the variable administrative management was below the average value in all its dimensions, showing problems in the area. While in the variable of quality of care the best evaluated were safety and reliability. The proposal was composed of activities such as the delegation of a therapist manager, the hiring of a secretary, giving the therapists planning time for each session, establishing a day for evaluation to patients every three months, placing an informational roll up, the creation of mission and vision of the center and give training to the therapists of attention to the user.