Satisfacción de los usuarios internos en relación a la aplicación de los protocolos en el área de emergencia del Hospital General IESS Babahoyo.

Abstract

Quality hospital care services in general should be based on care focused on continuous improvement, specifically in relation to the level of service to external clients (patients), this trend can be established by measuring the degree of satisfaction of external users (hospital staff) that provides it. Within this context, it can be stated that the degree of application of the procedures has a considerable influence in this regard. The objective of this degree work is based on determining the level of satisfaction of the internal users of the HGIB emergency area, for which a methodological framework based on quantitative techniques was implemented by formulating a questionnaire designed for this purpose, applied to the personnel of the emergency area of said welfare house made up of a population of 103 internal users, made up of doctors, nurses and stretcher-bearers; As results, criteria were obtained on the level of satisfaction in the applicability of the protocols currently implemented in the health center, obtaining as a result trends that suggest the type of measures to be formulated to raise said levels of satisfaction. The proposal consists of a series of recommendations based on the description of indicators aimed at improving the level of satisfaction of internal users, as well as proposing tentative financing and writing the improvement plan itself, for this purpose, with its respective feasibility analysis involving the technical part. financial and human talent.