Incidencia del síndrome de burnout en la calidad de la vida laboral de contadores en firmas auditoras de Guayaquil.

Abstract

The analysis of the Incidence of Burnout Syndrome in the quality of working life of accountants in auditing firms in Guayaquil, aims to measure the existence of the syndrome of job burnout and the impact on the performance of auditors and accountants at work of both national and foreign firms in the Buenos Aires city. In the background chapter, the study objectives, limitations and academic justification of this analysis are established. In Chapter I, all aspects that are addressed through literary research, burnout syndrome and job performance, in addition to their characteristics and factors, are based conceptually and theoretically, from the theories proposed by Seyle, Harrison, to evaluative questionnaires such as Maslach's. In Chapter II, the design of the methodology is presented, in order to know the factors that influence the generation of burnout syndrome and how this affects the quality of working life of accountants in auditing firms in the city of Guayaquil, by determining the population and study sample - the accountants of auditing firms in the city of Guayaquil, who are between 22 to 45 years of age, that is, those classified as young adults and middle adults, who hold positions of junior auditors, senior auditors and supervisors - which is subjected to analysis using a statistically validated questionnaire based on the Maslach and Chiavenato tests. In Chapter III, the results are analyzed, from the statistical tabulation of frequencies, obtaining the Cronbach's alpha coefficient to determine the viability of the test, correlation analysis of the study variables - burnout syndrome and job performance, extract in which Furthermore, the results are detailed, analyzed and concluded based on the scores obtained in each weighted evaluation of the components considered, such as depersonalization, job performance, labor productivity, efficiency and effectiveness.