Factores que influyen en la percepción de la calidad de los servicios prestados a los usuarios externos del Hospital Militar Básico 7B.I Loja.

Abstract

The quality of healthcare is defined as the service provided to each patient, in relation to their needs and the care they require to regain their health. Given the above, an investigation was carried out at the B7I Loja Basic Military Hospital, where it was found that there is some dissatisfaction in relation to the quality of health services provided to outpatient patients, for this reason, it was proposed as the objective of In the study to determine which factors in the doctor-patient relationship influence the perception of the quality of services, in the development of the research the mixed investigative methodology was used and the data collection technique was a survey of 20 questions, which express Questions about the quality of service received by the external user, which made it possible to show the disagreements of the external patients with the care received, however, the Hospital is open to implement alternatives that improve the quality of the service provided for what is proposed a viable alternative; It is concluded that the implementation of an improvement plan based on hospital quality management balances the balance, satisfying the patient and medical personnel of Hospital Militar Básico 7B.I Loja.