Plan de mejora continua para procesos administrativos en la empresa Pinturas Automotrices Renner Dupont.

Abstract

The main objective of this research is to elaborate a business plan that will contribute with the improvement of the administrative processes of Pinturas Automotrices Renner Dupont. To achieve the main objective the plan is to design a manual of processes that will help to reduce the issues caused by the lack of administrative procedures. The methodology used in this research is qualitative descriptive, interviews were applied in this project, interviews were conducted to the general manager, sales manager and administrative manager. The interviews concluded that for the company is important to include procedures to administrative processes carried out, since the non-existence of steps and rules creates failures and problems not only for the administrative area but in all the organization. For the quality improvement proposal, the methodology used was the Total Quality Management, due to this methodology is based on the processes of the companies. This is how the implementation of a continuous improvement plan is proposed based in the design of handbooks that allow detailing the procedures to be followed.