Evaluación de los factores de riesgo psicosociales y su relación con el rendimiento laboral en el área de Dirección Técnica de Registro Sanitario, Notificación Sanitaria Obligatoria y Autorizaciones de la Agencia Nacional de Regulación, Control y Vigilancia Sanitaria-planta central, Guayaquil.

Abstract

This project aims to assess psychosocial risk factors and their relationship with job performance in the area of Technical Direction of Sanitary Registration, Mandatory Sanitary Notification and Authorizations (DTRSNOYA) of the National Agency for Sanitary Regulation, Control and Surveillance (ARCSA) - Central plant, Guayaquil, with the purpose of developing an operational intervention model for the improvement of performance or work performance in the analysts of the DTRSNOYA area of ARCSA. The methodology that was used was based on a qualitative-quantitative study, which to obtain information, the survey for the Identification of psychosocial risk factors was applied, evaluating the risks through 5 areas (task content, human relations, time organization of work, personal management and physicochemical and psychic alterations) elaborated by Guillermo Bocanument Zuluaga and Norby Piedad Berjan Bahamon, the study was carried out with a probabilistic sample, stratified to 51 technical analysts. The results showed a Medium level of dangerousness of psychosocial risks with 92%, being the female gender most affected in all the areas studied, followed by the group (regardless of gender) between 25 and 35 years of age most affected. It was concluded that the ARCSA, being a public institution, many psychosocial risk factors will influence the technical analysts, however, it is not an obstacle to carry out with the planning of activities that are measured by goals established for all technical analysts in the DTRSNOYA area. Therefore, job performance or performance is not affected.