La motivación intrínseca y su incidencia en el desempeño laboral en el departamento de ventas de la empresa Humanacorp S.A. ubicada en la ciudad de Milagro.

Abstract

This research work seeks to analyze the incidence of intrinsic motivation in the work performance of the employees of the Sales department of the company Humanacorp S.A. This work was based on the variables intrinsic motivation and job performance, using a mixed approach method, interviews and questionnaires were conducted for the supervisor of the Sales department and the 11 salespeople. The research design is cross-sectional since the variables were observed and analyzed over a period of time. From the analysis of results, it was evidenced that the value of the determination was 0.51 and the Pearson coefficient was 0.71, demonstrating that there is a positive relationship between the variables intrinsic motivation and job performance. In conclusion, it was evidenced that intrinsic motivation does affect the work performance of employees. One of the findings was to detect that 2 of the 5 dimensions of intrinsic motivation significantly influence performance. Another important success is that the self-perception of the collaborators does not coincide with the appreciation of the supervisor since, they give a positive assessment to the variables while the superior does not. It is recommended to reinforce on those dimensions of intrinsic motivation with low scores, such as self-determination, knowledge and integral-labor. Finally, it is suggested that companies should focus on the personal and professional growth of their employees, ensuring that organizational values and goals are present in the activities, which will improve performance.