Propuesta de estrategias de manejo para la actividad turística en el sitio de visita Las Grietas en Santa Cruz, Galápagos.

Abstract

This study responds to the goal of proposing to the Galapagos National Park Authority management strategies for “Las Grietas” visitor site, based on a technical study that can be considered in the management of the site, providing the institution with the necessary resources to make decisions according to its principles, criteria, and guidelines. This work uses the theory of sustainability and the impact of tourism on sustainable development as a theoretical basis. The methodology is descriptive and correlational with a qualitative and quantitative approach. A population of 28,378 tourists on average was taken and a random probability sample of 358 tourists was drawn and surveyed; a group of representatives of the site were conveniently interviewed. The analysis chapters highlight the tourism potential of “Las Grietas” and demonstrate the inverse relationship between visitor satisfaction and capacity. The project concludes with some strategies to improve user satisfaction, which are implemented through visitor control protocols that describe the rules and duties of rangers.