Análisis del nivel de satisfacción laboral en los trabajadores de los hoteles de tres estrellas de la ciudad de Guayaquil.

Abstract

In the current study, an analysis was carried out of the accommodation establishments categorized in three stars in the Guayaquil city, to know the level of relationship between job satisfaction and the quality of service provided in the establishments. First, issues such as theoretical, referential, conceptual and legal based on the subject of satisfaction and quality of service, so that the work has a theoretical methodology in relation to the subject presented. Secondly, it was met the panorama of tourism in Ecuador, and followed, the during-before-after the pandemic in the hotels of the city of Guayaquil. In the third chapter, the methodology that will be used for the investigation is disclosed, as well as quantitative and qualitative tools that will be applied to collect information. Finally, the final proposal is given based on the results that were investigated throughout the time of the degree work.