Reingeniería de procesos en la empresa familiar de insumos Fronteagri S.A de la ciudad de Huaquillas.

Abstract

This project was directed to the design Reengineering of processes in the family business of supplies Fronteagri S.A in the city of Huaquillas. As a company, it already presents major administrative and commercial problems, therefore, they should consider the application of process reengineering and other management modalities and tools (efficiency, effectiveness, just in time, integrated control, etc.). Through observation, interviews and pre-studies of the sector we realize that there is an aggressive market, in which the price is determined by those who want to lower their profit margins (minimum sales value: product cost + 2% profit). The client, being a farmer, is a totally different consumer, he hates waiting, the way to ensure a purchase is through a conversation or advice that takes 15 to 30 minutes. The sale time is high, causing crowds at the point of sale, even managers must go down to the site to become other sellers. Under these circumstances, the objectives of the research are linked to an effective reengineering solution, since the administrative and commercial failures of its members or the structural design are not giving expected results, here where it is necessary for this company to restructure its organization. The fluid used is qualitative inductive. for which direct interviews with the personnel will be used. The results achieved are defined the activities, positions and a command structure, the staff works more than 8 hours, there is no person in charge of the sales area, a single person handles cash, high bottlenecks in customer service, bad entry into the company system, deficit in commercial and administrative management.