Ley orgánica de defensa del consumidor y el ejercicio efectivo de sus derechos en el cantón Babahoyo.

Abstract

onsumer rights are not new to the present Constitution (2008) because since its promulgation in 1988 it has been collected and entered into constitutional status. It is necessary to review the latest reforms carried out in it in order to determine its effectiveness and the order of its due process to obtain results. This research work was carried out in the city of Babahoyo in the province of Los Ríos, an analysis was carried out on citizens' knowledge of the Organic Law on Consumer Protection and the effective exercise of their activities in the city. For this it was used under the inductive and analytical method, considering a population sample; an interview was conducted with consumers and users of goods and services in the area. The research was carried out with the aim of promoting knowledge of the rights to consumers and users of goods and services in the city of Babahoyo. It was determined that much of Babahoyo population is unaware of these rights, the lack of specialized education is a factor that has caused users and consumers not to attend institutions that spend their time enforcing this right. It is therefore recommended that the highest authority of the city in conjunction with the Ombudsman's Office develop teaching and learning campaigns on the articles of the Organic Law on consumer protection.