Influencia de la comunicación interna en el desempeño del personal en el Hospital Básico Moderno de Riobamba.

Abstract

In health institutions, internal communication and job performance are important factors in the process of providing service to the user, as well as in the corporate image that is projected to society. The objective of the study was to determine the influence of internal communication on the performance of the staff in the Modern Basic Hospital of Riobamba, to propose strategies to improve productivity in the work areas. The methodology was supported by a non-experimental, crosssectional, descriptive and correlational quantitative approach. A survey format was used for each of the variables that were divided into three dimensions, the same that was applied directly to all personnel working in the Institution, the dimensions that maintain influence were: Communication patterns and organizational climate (62.1%); Communication patterns and work motivation (62.5%); Communication patterns and job satisfaction (67%); Communication barriers and job satisfaction (61.4%); Feedback and Organizational Climate (56.3%) and Feedback with Job Satisfaction (56.3%) on the other hand, there was no relationship between communication barriers, climate and job motivation, between feedback and job motivation since the values probability were greater than 5% significance. It is concluded that there is a strong and significant positive correlation between the variables internal communication and job performance.